We have compiled a list of inquiries received by Lexus Private Taxis from our customers in a Q&A format.

Q&A Contents

About use

Is it possible to use the room for only one day?

Of course, it is available. We look forward to serving you.

Is the service available to corporations?

We accept anyone as a client, regardless of whether you are an individual or a corporation.

Please use the room for important meetings or business entertainment.

Can I go sightseeing?

Yes, it is possible.

The tour will be driven by an experienced chauffeur and accompanied by a National Government Licensed Guide Interpreter who is a professional sightseeing and interpretation specialist, making your visit even more fulfilling and memorable.

Please let us know in advance which sightseeing spots you wish to visit.

The National Government Licensed Guide Interpreter can also create a sightseeing plan for you.

Can I change the sightseeing cab (charter) course?

Yes, you can.

You can change the course within the contracted time.

Can you deliver goods (golf bags, medicine, etc.) to the designated location?

We are sorry, but this is prohibited by the General Passenger Vehicle Transportation Law, so we cannot accept such delivery.

Of course, if one person rides in the car, it is no problem.

Can I ride with my guide dog or hearing dog?

No problem if you ride as a passenger (guide dog or hearing dog).

Can pets ride with me?

Yes, you can bring your pet (dog or cat), but please bring a pet case (a carry-on case for pets) large enough to fit in the seat.

Private Taxi cannot provide or rent pet cases, so please make sure to bring your own.

However, please do not put the pet case in the trunk at all, as it will adversely affect the pet's physical condition.

We recommend that you get your precious pets accustomed to traveling by car in advance to prevent them from getting carsick.

Please inquire about pets other than dogs and cats.


I don't want anyone to hear our conversation in the car.

Even if we see or hear you, we will not say anything else.

Recently, there has been a problem with malicious behavior such as secretly tweeting about other people's words and actions on Twitter, but of course we are obligated to maintain confidentiality, and we do so on a daily basis.

The same applies to non-conversations.

Please understand that we will not answer any questions such as the following example.

  • Do you always call Private Taxi?
  • How far are you going home?
  • How long have you been using cab?

Lost and Found

Where can I inquire about lost and found items?

If you notice that you have left something behind, please contact us as soon as possible using our inquiry form or by phone.

When you contact us, please provide us with information such as Taxi Meter Fare Receipt.

About Private Taxi

Is Private Taxi a cab company?

We are not a cab company (corporation).

We are a private cab company.

Vehicles and Equipment

What are the vehicle models?


Lexus LS 500h, Lexus LS 600hL, Nissan Cima, etc.


Toyota Alphard, Toyota Vellfire, Toyota Granace

How many passengers?

The table below shows the number of passengers allowed and recommended.

Lexus LS31 - 2
Nissan Cima31 - 2
Toyota Alphard51 - 5
Toyota Vellfire51 - 5
Toyota Granace61 - 6

For Sightseeing

Lexus LS1 - 2
Nissan Cima1 - 2
Toyota Alphard1 - 4
Toyota Vellfire1 - 4
Toyota Granace1 - 4
  • If the number of passengers is 4-6(for sightseeing:3-4), the minivan will be used.
  • For the time being, we ask that you refrain from riding in the passenger seat to prevent the transmission of various infectious diseases.

How many children are allowed on board?

1.5 children/infants under 12 years of age are counted as 1 adult, and 12 years of age and older are counted as adults.

Children under 12 years oldConverted to adult
Divide the number of children by 1.5, rounding up any fractional numbers to the nearest whole number.
(e.g.) 4 children / 1.5 = 2.6666... = 3 adults

For example, in the case of 4 children under 12 years old + 2 adults, 4 children under 12 years old = 3 adults, which is converted to 5 adults from the above table.

However, for safety reasons, we recommend that children be accompanied by a parent or guardian.

Depending on the age of the children, a parent or guardian may be required to accompany the children.

Can you provide child seats?

Yes, we can provide child seats.

Please make sure to ask at the time of reservation.

A special inner pad can be installed even for newborns, allowing them to ride with peace of mind.

Ride image

Will a large travel case fit?

The following photos and videos are provided for your reference.

Lexus LS 600hL

Lexus LS 500h

In addition, there is room for one S-size travel case.

Toyota Alphard

By law, we are not allowed to transport only luggage, so if you have a lot of luggage, please request two vehicles.

When requesting two vehicles, you can ride in one vehicle with only the customer and in the other with up to two customers and their luggage without being cramped by luggage.

There are also restrictions on the weight of cargo that can be loaded. Please refer to the Q&A below for more information on the restrictions.

Are wheelchairs accommodated?

All vehicles can accommodate folding wheelchairs.

Please let us know the size of your wheelchair (folded up) when you inquire or make a reservation.

We will check if it is possible to install the wheelchair and contact you shortly.


What is the weight of the load that can be carried?

The capacity, maximum weight, and quantity of travel cases per vehicle are as follows.

Sedan (Lexus, Cima, etc.)

PassengersWeight (lbs)Travel case (*)

Minivan (Alphard, Vellfire, Granace) 

PassengersWeight (lbs)Travel case (*)
  • The size of the travel case is based on size M (60 liters).
  • This is only a guide. Depending on the volume of the cargo, it may not be able to be loaded even if the weight is less than the load capacity.

Can I get power in the car?

All vehicles are equipped with a 100 V outlet and a USB port.

You can use and charge laptop computers, tablets, smart phones, cell phones, portable game consoles, digital cameras, etc.

Please bring the AC adapter that comes with the device you will be using.

The device is also equipped with a USB port, so it can be used with devices that can be charged or powered via USB. (Data transfer is not possible.)

Please bring the USB cable (type A terminal) that comes with the device you will be using.

Some devices may not be available for use.

Is there an additional charge when using a cargo trailer taxi?

No additional fees will be incurred when using a cargo trailer taxi.

However, please note the following restrictions on fares and fees.

  • When towing a cargo trailer on a toll road, the toll fee is approximately 1.2 times that of a regular car because the vehicle is treated as a medium-sized vehicle.


When do I need to make a reservation?

We ask that you make a reservation at least one day in advance for the convenience of car dispatch, but we may be able to accommodate you even on the same day if you make a reservation 4 hours in advance.

Please do not give up if you need to make a reservation on the same day.

Please understand that we may have to decline your request in the unlikely event that all cars have already been reserved.

How many days in advance do you accept reservations?

If you have decided on a departure to Tokyo (Narita or Haneda) or a sightseeing schedule, please make a reservation as soon as possible.

Reservations can be made from one year (365 days) to two days prior to your departure date.

For example, if you wish to use the service on October 15, 2023 Japan time, please make your reservation between October 15, 2022 and October 13, 2023.

We accept reservations up to 2 days in advance, so even if the customer has a sudden schedule, we will be able to accommodate you.

Is there a reservation fee?

Private Taxi does not charge a booking fee under any circumstances.

Can I make reservations by e-mail?

Yes, you can make reservations by e-mail using our e-mail form.

Reservations made by e-mail are more reliable and less likely to be misheard over the phone.

We recommend the use of e-mail because both you and we can confirm your reservation.

I don't like e-mail. Can I make a reservation by phone?

We recommend that you make your reservations by e-mail if at all possible, but if you are not comfortable using a keyboard, please feel free to make reservations by phone.

We have both a landline and a cell phone number on our website, but you can call either number.

I get an answering machine when I call to confirm a reservation.

We apologize for any inconvenience caused.

The person in charge of the window is also operating as a private cab operator, and we prioritize safe driving while picking up and dropping off customers. We appreciate your understanding.

If your call goes to voicemail, we will get back to you as soon as possible.

Can I have the contact information of the car number and driver?

We will always provide this information for your peace of mind.

The chauffeur's contact information will be included in the final confirmation email of your reservation, which you will receive at least 24 hours prior to your ride.

How many Private Taxis can I reserve at one time?

We do our best to accommodate our customers' requests, but at this time, the maximum number of vehicles is 10.

We will do our best to accommodate your request, so please contact us first.

Is it ever impossible to make a reservation?

We may not be able to make a reservation if we are already booked for the date and time you request.

In addition, one of the conditions for obtaining a private cab business license (see below) is that the business must have at least two regular holidays per month.

If you exceed this requirement, not only will you be in violation of the law, but you may also cause inconvenience to our customers, and we may refuse to accept your reservation.

Please understand that we are committed to ensuring safe operations.

II. Time limit and conditions attached to permission, etc. (Article 86, Paragraph 1 of the Act)

II. conditions attached to permission, etc. (Article 86, Paragraph 1 of the Act)

(5) Establish at least two regular holidays per month.

関東運輸局 (December 27, 2001). 公示 一般乗用旅客自動車運送事業(1人1車制個人タクシー事業に限る。)の許可及び譲渡譲受認可申請事案の審査基準について [PDF File]. Retrieved from https://wwwtb.mlit.go.jp/kanto/content/000107022.pdf

Confirmation of Reservations

Can I confirm my reservation?

Please make reservations by e-mail, as it is easy to make a mistake by phone and the chauffeur in charge may not be able to answer the phone immediately if he or she is on duty (if there is a customer being picked up or dropped off).

Is it necessary to call Chauffeur after making a reservation?

No, it is not necessary.

We are responsible for contacting the Chauffeur with your reservation information.

When will I receive my reservation confirmation email?

After you send your reservation e-mail, you will receive an auto-reply e-mail in a few minutes if the e-mail was successfully sent.

After that, you will receive a reservation confirmation email from the person in charge.

If the date and time of your reservation is within 12 hours, please call us.


Calls from within Japan

(Receptionist: Sunagawa)

Write down the time you can answer the phone? No? (e.g. 9AM - 9PM in Japan Time)

The auto-reply e-mail may take some time to be delivered depending on the server condition or your Internet connection.

Change, add, or cancel reservations

How can I change my reservation?

If there is no problem with the car dispatch schedule, we will respond immediately.

We will do our best to accommodate your request in good faith, however, depending on the dispatch situation on the day, we may not be able to fulfill your request.

Can I make additional reservations?

Upon hearing your request, we will respond immediately after checking the status of Private Taxi's vehicle dispatch.

How can I cancel my reservation?

No problem.

We would appreciate it if you could contact us as soon as you are no longer needed.

Is there a cancellation fee?

No cancellation fee will be charged until the day before the reservation, but a cancellation fee of 10,000 yen will be charged on the day of the reservation.

Cancellation during the ride will depend on the situation, so please consult with the Chauffeur in charge on the day of the ride.

The details regarding advance payment must also be included.

Can I cancel a reservation on the Internet?

Yes, you can do so via the Internet (contact form, e-mail, etc.).

Is there a cancellation fee for changing a reservation?

Basically, no. However, if the car in charge has already left for the site due to the customer's inconvenience, we may need to consult with the customer.

Fares and Fees

Ride Fares and Discounts

Does the fare depend on the number of passengers?

The fare is the cab fare, so it does not matter whether there are one person or four people riding in one cab.

Please feel free to ride with us.

Do you offer discounts for the handicapped?

We operate on an approved fare basis, so we offer discounts for the handicapped.

Please be sure to inform us at the time of reservation if you wish to use this service.

Does it have to be applied to overseas disabled persons?

I have some questions about fees, etc.

Please contact us at the phone number below and we will be happy to answer your questions.


Calls from within Japan

(Receptionist: Sunagawa)

How can I find out the fare?

For fares and express fares, please refer to the Fare Search page.


This fare search site takes a long time to display.

We do not accept inquiries regarding fares.

Please contact us for a quote.

Basic Fare

Is the toll road fee included in the fare?

No, it is not included.

It is charged at the time of billing.

What is included in the fee displayed on the fee meter?

A typical ride will include the following charges.

  • Fare for the ride
  • Pick-up fee (flat rate of 300 yen)
  • Time meter for waiting time

What is a pick-up fee?

It is a charge for picking up a customer.

It is a flat rate of 300 yen regardless of the fare, distance, etc.

  • No “pick-up fee” is charged for pre-contracted fare.

How much is the pick-up fee if I want you to pick me up at my desired location?

If the pick-up location is within the 23 wards of Tokyo, Musashino City, or Mitaka City, a flat fee of 300 yen is charged.

It is not related to the fare or distance.

  • No "pick-up fee" is charged for pre-contracted fare.

If your destination or departure point is anywhere within the business license area (within the 23 wards of Tokyo, Musashino City and Mitaka City), we will pick you up and drop you off, so please contact us for a quote.

If I request an early morning pick-up, do I need to pay any other time-specified fee besides the pick-up fee?

We do not charge any fees other than the pick-up fee (a flat rate of 300 yen).

We do not charge any fees for time-specified pick-up time or vehicle designation.

Only the pick-up fee is charged.

  • No "pick-up fee" is charged for pre-contracted fare.

Why was the fare increased while I was waiting at a traffic light?

This is because 100 yen is added every 95 seconds when the speed is less than 10 km/h or when the vehicle is stopped.

Can I take two separate rides on the same day?

Yes, you can.

However, in the case that we send a car from point A to point B, and then a few hours later we send a car from point B to point C, we charge a meter fee for the time between arrival at point B and departure from point B.

I heard that sometimes a hired car is cheaper than a cab.

PrivateTaxi operates on an approved fare.

We have heard that in Japan, hire fares are generally 2.7 times higher than those of private cabs, and the price is set according to the customer's needs.

Are there any discounts based on long distance or rates?

Yes, discounts are available.

The long-distance discount is applied when the amount shown on the fare meter exceeds 9,000 yen, and one discount is given for the amount exceeding 9,000 yen (the amount shown on the fare meter minus 9,000 yen).

The long-distance discount is only applicable to time-and-distance fares.

The discount is calculated by multiplying the amount exceeding 9,000 yen by 0.9, rounding down to the nearest 10 yen, and adding the result to 9,000 yen.


Are sightseeing fees and entrance fees included in the price of the sightseeing course?

The sightseeing course fee includes the fare, highway tolls, and tour guide fee, but the visitor fee and entrance fee are to be paid separately by the customer.


Payment Methods

Do you accept electronic money?

We accept Bitcoin, cash, credit card, QR code payment, and touch payment.

Credit cards are accepted with the exception of some credit card companies' stand-alone cards.

Can I get a receipt?

Yes, we will issue a receipt.

Can I get a receipt for non-cash payments?

Yes, we will issue a receipt.

How are the fares indicated on the site?

The fares shown on the reservation form are separated by a comma (,) in every three digits to conform to the notation of the countries in which we operate.

“10000 yen” is “10,000 yen”

Decimal places are separated by a period (.) However, there is no decimal point on this website because there is no currency that is less than 1 yen in Japanese yen.

If you find any errors in the notation, we would appreciate it if you could point them out to us.

Full payment in advance

What should I do if the post-reservation payment page was closed before payment and I could not make the payment?

If you have closed the pre-payment page, please contact us by replying to the auto-response e-mail sent to you when you made your reservation, or contact us at the e-mail address below.

If you do so, please send the e-mail using the e-mail address you used when you made your reservation.

We will send you the URL of the payment page according to the details of your reservation.

I am having trouble making a payment on the payment page.

Please make sure to enter your credit card information correctly.

If you still cannot make the payment, please contact your credit card company.

Please be assured that your reservation will not be cancelled even if the payment fails repeatedly.

If you are unable to make the payment in advance, you can also pay by credit card or cash (Japanese yen only) at the time of boarding on the day of your reservation.


Interpretation Tourist Guide

What is the Inside airport greeting service?

This is a service that waits for you at the arrival lobbies of Narita International Airport (NRT) and Haneda International Airport (HND) with a placard or tablet with your name on it.

Please use a professional service provider.


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